This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect information such as:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment and transaction information
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Order details and purchase history
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Information you provide when contacting customer support
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Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to provide our services, process orders, improve our website, and communicate with you.
2. How We Use Your Information
We may use your information to:
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Process and deliver your orders
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Confirm and provide updates about your orders
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Process payments and refunds
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Provide customer support
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Manage your account
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Improve our products, website, and services
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Send you information about your orders and purchases
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Send promotional or marketing communications where permitted
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Prevent fraud, misuse, and unauthorized activity
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Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our services without an appropriate basis for doing so.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not directly store your complete debit card, credit card, or banking credentials on our servers. Payment information is handled by the relevant payment provider according to its own privacy and security practices.
4. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
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Payment processors
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Shipping and delivery partners
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E-commerce and website service providers
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Customer support providers
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Marketing and analytics service providers
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Technology and security providers
These parties receive only the information reasonably necessary to perform their services.
We may also disclose information where required by law, legal proceedings, governmental authorities, or to protect our rights, customers, website, or business.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Keep your shopping cart functional
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Remember your preferences
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Understand how visitors use our website
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Improve website performance
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Measure marketing and advertising performance
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Provide relevant advertising where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Marketing Communications
If you choose to subscribe to our promotional communications, we may use your email address or phone number to send information about new products, collections, offers, or other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at:
Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your order.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, it may be securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
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Request information about the personal data we process about you
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Request correction of inaccurate or incomplete information
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Request deletion of personal information where applicable
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Raise a complaint regarding the handling of your personal information
Requests can be made by contacting:
Under India's Digital Personal Data Protection framework, consent-based processing is subject to requirements including informed consent and the ability to withdraw consent; the applicable rights and obligations depend on the provisions in force and the circumstances of processing. (MeitY)
10. Children's Privacy
Our website is not intended for individuals who are not legally permitted to use our services.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms.
We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updated version will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: houseofbrokneg@gmail.com
We recommend having the final policy reviewed against your actual Shopify apps, payment/shipping providers, analytics tools, and the specific legal structure of the business before publishing it. The Government of India's current materials include the DPDP Act and 2025 Rules, so the exact implementation requirements can depend on what provisions apply to your business. (MeitY)