At House of Brokneg, every order is processed carefully. Please read the following shipping timelines before placing your order.
1. Processing & Delivery Time
Normal / In-Stock Products
Orders for regular in-stock products are expected to be delivered within 5–7 Days from the date of order confirmation.
Pre-Order Products
Orders containing pre-order products are expected to be delivered within 15 days from the applicable pre-order timeline/confirmation.
The estimated timelines may vary depending on production, courier operations, holidays, weather conditions, or other circumstances beyond our reasonable control.
2. Pre-Order Products
Products marked as Pre-Order are handled separately from regular in-stock products.
Please check the product page carefully before placing your order. The applicable pre-order timeline will be communicated or displayed at the time of purchase.
If an order contains both pre-order and regular products, the order may be shipped according to the pre-order timeline unless otherwise communicated by us.
3. Shipping Address
Please make sure that your shipping address, phone number, email address, and other delivery details are accurate when placing your order.
House of Brokneg is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
4. Tracking
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.
Tracking updates depend on the respective shipping carrier.
5. Delivery Delays
Delivery timelines are estimates and may be affected by:
-
Courier delays
-
Weather conditions
-
Public holidays
-
Operational disruptions
-
Incorrect address or contact details
-
High-volume periods
-
Events outside our reasonable control
If your order is delayed beyond the estimated timeline, please contact us at houseofbrokneg@gmail.com.
6. Undelivered / Returned Orders
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply if re-shipping is requested.
Any refund for such an order will be handled in accordance with our Refund & Return Policy.
7. Contact Us
For shipping-related questions, please contact:
House of Brokneg
Email: houseofbrokneg@gmail.com