Welcome to our website. These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Our Website
This website is operated by House of Brokneg.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “House of Brokneg” refer to the business operating this website. The terms “you” and “customer” refer to anyone accessing or purchasing from our website.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizing information, and other details displayed on our website are accurate.
However:
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Colours may appear slightly different depending on your device or screen settings.
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Product measurements may have minor variations.
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Product availability may change without prior notice.
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We reserve the right to correct errors in product information, pricing, or availability.
We may modify, discontinue, or update products at any time.
3. Pricing
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to correct pricing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact you regarding the correction or cancel the order and provide an applicable refund.
Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.
4. Orders
When you place an order through our website, you agree to provide accurate and complete information.
After placing an order, you may receive an order confirmation by email, SMS, or other available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or refuse an order in situations including:
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Product availability issues
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Incorrect pricing or product information
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Suspected fraudulent or unauthorized transactions
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Incomplete or incorrect customer information
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Delivery restrictions
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Other circumstances that reasonably require cancellation
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method or process.
5. Payment
Payments may be processed through third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not directly store complete debit card, credit card, or banking credentials on our servers. Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
6. Shipping & Delivery
Orders are shipped to the address provided during checkout.
Estimated delivery timelines displayed on our website are estimates and may vary due to factors such as:
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Courier delays
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Weather conditions
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Operational disruptions
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Incorrect or incomplete addresses
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Public holidays
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Events beyond our reasonable control
Once an order has been handed over to the delivery partner, certain delivery-related delays may be outside our direct control.
Customers are responsible for providing an accurate delivery address and contact information.
For detailed information regarding delivery, please refer to our Shipping Policy.
7. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are subject to our applicable Return & Refund Policy.
Products may be required to meet specific conditions to qualify for a return or exchange, including condition, packaging, tags, and the applicable return period.
We reserve the right to reject returns that do not meet the requirements specified in our applicable policy.
8. Cancellation
Orders may only be cancelled within the period and under the conditions specified in our Cancellation/Return Policy.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If a cancellation is accepted, any eligible refund will be processed through the applicable payment method.
9. Promotions & Discount Codes
From time to time, we may offer promotional campaigns, discount codes, offers, or other benefits.
Unless specifically stated otherwise:
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Promotional codes cannot be exchanged for cash.
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Multiple discount codes may not be combined.
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Promotional offers may have additional conditions.
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We reserve the right to modify or withdraw an offer.
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Certain products or collections may be excluded from promotions.
The specific terms displayed with a promotion will apply to that promotion.
10. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
You agree to provide accurate information and notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activity.
11. Intellectual Property
All content on this website, including but not limited to:
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Brand names
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Logos
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Product images
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Product designs
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Graphics
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Text
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Website design
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Videos
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Illustrations
is owned by or licensed to House of Brokneg unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.
12. Prohibited Use
You agree not to use our website:
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For unlawful purposes
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To engage in fraudulent activity
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To attempt unauthorized access to our website or systems
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To interfere with website functionality
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To copy or misuse our content or intellectual property
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To submit false or misleading information
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To introduce malicious software or harmful code
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In any manner that could damage our business, website, or customers
13. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics tools, marketing platforms, and other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
We are not responsible for the independent policies, practices, or availability of third-party services.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
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Available without interruption
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Free from errors
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Free from technical issues
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Completely secure
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Free from viruses or other harmful components
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational requirements.
15. Limitation of Liability
To the extent permitted by applicable law, House of Brokneg will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or unauthorized access resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Our privacy practices are intended to operate in accordance with applicable data-protection requirements. India's Digital Personal Data Protection framework includes the DPDP Act, 2023 and the Digital Personal Data Protection Rules, 2025, with applicability and obligations depending on the provisions in force and the circumstances involved. (MeitY)
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable laws.
Any updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
18. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Nothing in these Terms & Conditions is intended to restrict rights or remedies available to consumers under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce entities covered by those rules. (Consumer Affairs)
19. Contact Us
For questions regarding these Terms & Conditions, orders, or our website, you can contact us at:
Email: houseofbrokneg@gmail.com
House of Brokneg
Email: houseofbrokneg@gmail.com
This version is suitable as a Shopify Terms & Conditions page, but your actual return, shipping, cancellation, payment, and business/entity details should match the policies and setup of your store.